Organizational Behaviour Improving Performance And Commitment In The Workplace By Jason A Colquitt

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Sample Test

Chapter 03

Organizational Commitment

Multiple Choice Questions

1. The most immediate cause of all forms of employee withdrawal behaviour is:
A.the lack of access to organizational resources
B. Cumbersome government regulations
C. the overall level of commitment felt by an individual
D. the overall level of support felt from upper management
E. the desire to continue one’s formal education

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-01 What is organizational commitment? What is withdrawal behaviour? How are the two connected?
Topic: 03-01 What does it mean to be “Committed”?

2. Johnson & Johnson is looking to replace their chief executive officer. According to recent estimates, what percentage of an executive’s annual salary and benefits will it cost to replace an executive?
A.0.5
B. 1
C. 1.5
D. 2.5
E. 5

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-01 What is organizational commitment? What is withdrawal behaviour? How are the two connected?
Topic: 03-01 What does it mean to be “Committed”?

3. Managers at ABC International are quite worried about the recent turnover trend at the firm. ABC is losing quite a few hourly and salaried employees. According to recent estimates, it costs about _______ times the annual salary + benefits to replace an hourly worker and _______ times the annual salary + benefits to replace a salaried employee.
A.5; 1.5
B. 5; 10
C. 2; 4
D. 25; 40
E. 1.5; 2.5

4. An employees’ desire to remain a member of their organization is referred to as:
A.productivity
B. job performance
C. job satisfaction
D. organizational commitment
E. organizational culture

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 03-01 What is organizational commitment? What is withdrawal behaviour? How are the two connected?
Topic: 03-01 What does it mean to be “Committed”?

5. Individuals with high level of withdrawal behaviour are likely to have:
A.an affinity for their organization and close ties to their supervisor
B. few opportunities for employment and personal growth outside of their present organization
C. multiple opportunities for job advancement within their present organization
D. a high level of organizational commitment
E. a low level of organizational commitment

6. The set of actions that employees perform to avoid the work situation that may eventually culminate in quitting the organization refers to:
A.productivity behaviours
B. commitment behaviours
C. performance behaviours
D. withdrawal behaviours
E. citizenship behaviours

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-07 Withdrawal Behaviour

7. The desire to remain a member of an organization due to emotional attachment to, and involvement with, an organization is called:
A.continuance commitment
B. affective commitment
C. embeddedness
D. normative commitment
E. social influence

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-03 Affective Commitment

8. Hubert Hall has been a loyal employee for the past 25 years at XYZ International yet has not been enjoying his job as much in the past two years. Hubert feels obligated to stay with XYZ until he retires in five years because the company has invested a lot of time and money in him. This is an example of:
A.continuance commitment
B. affective commitment
C. embeddedness
D. normative commitment
E. social influence

9. Bianca Bentley has been a loyal employee for the past 25 years at ABC International. However, Bianca does not enjoy her job anymore and has been receiving several offers and inquiries from head hunters for other interesting jobs. Bianca feels that she should stay at ABC because her pension weighs later years of service more than earlier and it will be far more valuable in the last five years of her employment with the company. This is an example of:
A.continuance commitment
B. affective commitment
C. ethical commitment
D. normative commitment
E. social influence

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-04 Continuance Commitment

10. You have just gotten married, purchased a home, and a new convertible, all of which makes it difficult to think about changing jobs. You don’t like your job, but the feeling that you need to stay at your company refers to:
A.continuance commitment
B. affective commitment
C. ethical commitment
D. normative commitment
E. social influence

11. Staying at a company because you want to reflects _______ commitment, whereas staying because you need to reflects _______ commitment.
A.continuance; affective
B. affective; continuance
C. continuance; normative
D. normative; continuance
E. normative; affective

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

12. Staying in a job at an organization because you ought to reflects _______, whereas staying because you want to reflects _______ commitment.
A.continuance; affective
B. affective; continuance
C. continuance; normative
D. normative; continuance
E. normative; affective

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

13. A desire to remain a member of an organization because of an awareness of the costs associated with leaving it refers to:
A.continuance commitment
B. affective commitment
C. ethical commitment
D. normative commitment
E. social influence

14. A desire to remain a member of an organization due to a feeling of obligation is called:
A.continuance commitment
B. affective commitment
C. embeddedness
D. normative commitment
E. social influence

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-05 Normative Commitment

15. If some of your best friends work at the same company as you it is likely you would prioritize _______ reasons early in your work life. In later years however, once you are established, you are more likely to attribute your organizational commitment to _______ reasons.
A.normative; continuance
B. continuance; affective
C. normative; affective
D. affective; continuance
E. continuance; normative

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

16. One way to understand the differences among the three forms of commitment is to ask yourself:
A.Who is serving as the focus of commitment?
B. How will you feel if you leave organization?
C. What incentive is the focus of attention?
D. What has inspired your focus of performance?
E. Who would be most affected if you left the organization?

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

17. The focus of commitment could include all the following, except?
A.the work team
B. the company’s top management
C. the department
D. specific coworkers
E. industry regulations

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

18. Sally likes Fitness Central, her new employer. She identifies with Fitness Central, has accepted Fitness Central’s goals and values, and is more willing to exert extra effort on behalf of Fitness Central. Sally is experiencing _______ commitment.
A.normative
B. continuance
C. comprehensive
D. affective
E. skill-based

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

19. When a manager looks at an employee and says, “she’s committed” or “he’s loyal,” that manager usually is referring to a behavioural expression of _______ commitment.
A.skill-based
B. affective
C. comprehensive
D. continuance
E. normative

20. Employees who have _______ commitment to their organizations tend to engage in more interpersonal and organizational citizenship behaviours.
A.normative
B. skill-based
C. affective
D. obligation-based
E. continuance

21. Employees with fewer or weaker bonds to others in the workplace are likely to feel less emotional attachment to work colleagues making it easier to decide to leave an organization. This is the _______ model.
A.social influence
B. social impact
C. erosion
D. decay
E. avoidance

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

22. Employees who have direct linkages with “leavers” will themselves become more likely to leave. This is the _______ model.
A.social influence
B. embeddedness
C. erosion
D. decay
E. isolation

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

23. All of the following are factors which increase continuance commitment, except?
A.Total amount of time invested in one’s job.
B. Lack of employment alternatives.
C. Level of embeddedness.
D. Total amount of effort and energy invested in one’s job.
E. Number of emotional attachments you have with colleagues.

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

24. The work and non-work forces that bind us to our current employer is called:
A.normative commitment
B. affective commitment
C. industry regulations
D. embeddedness
E. social influence

25. The components of embeddedness include all of the following, except?
A.A person’s links to the organization.
B. His or her sense of fit with that organization or community.
C. What he or she would have to sacrifice for a job change.
D. A person’s links to the community.
E. The value of the incentives at other organizations.

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

26. Jody feels she should stay at her current job as principal of the local high school as it is the “right” or “moral” thing to do. Jody is experiencing:
A.continuance commitment
B. affective commitment
C. normative commitment
D. a cost-based commitment
E. embeddedness

27. When two friends are discussing the possibility of an international transfer, one decides they will decline the transfer offer because they feel that it would not be right to uproot their family again. This decision to stay with their present employee is a result of:
A.affective commitment
B. normative commitment
C. continuance commitment
D. cost-based commitment
E. social influence

28. The factors that increase normative commitment include:
A.number of competitors in an industry
B. availability of employment opportunities
C. a sense that the organization has invested in the employee
D. links to the local community
E. the value of the benefits at the other organization

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

29. Julie Burns feels obligated to stay at her job even though she dislikes it. This is an example of:
A.continuance commitment
B. normative commitment
C. affective commitment
D. embeddedness
E. involvement commitment

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

30. _______ exists when there is a sense that staying at a firm is the “right” or “moral” thing to do.
A.Normative commitment
B. Embeddedness
C. Social influence
D. Continuance commitment
E. Affective commitment

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

31. Normative commitment might result from all of the following, except?
A.Personal work philosophies of employees.
B. Organizational socialization.
C. Creating a feeling that the employee is in the organization’s debt.
D. Increasing the organization’s charitable activities.
E. Developing a low-cost structure in the organization.

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

Joe, Moe, and Larry are co-workers at Crazy Stuff, Inc. (CSI). They have worked together for five years and were just discussing how their colleague, Mary, recently quit to work for a competitor. Moe remarks that it is not worthwhile for him to leave because he is so close to getting a promotion. He has put in the time and hard work for this promotion and if he left for another company, he will not likely get this opportunity again. Larry replies to Moe that for him, it’s the CSI’s relaxed atmosphere and some of his best friends at CSI that keeps him working there. When they asked Joe about how he felt, Joe indicates that Mary had no bonds to CSI. She was relatively new and had not invested any time at CSI. For me, Joe says, “CSI gave me an opportunity. My boss took a chance on me, mentored and prepared me to be successful. There is no way that I can abandon the company after all he has done.”

32. Joe is exhibiting which of these?
A.Continuance commitment
B. Affective commitment
C. Embeddedness
D. Normative commitment
E. Social influence

33. Moe is exhibiting which of these?
A.Continuance commitment
B. Affective commitment
C. Embeddedness
D. Normative commitment
E. Social influence

34. Larry is exhibiting which form of commitment?
A.Continuance commitment
B. Affective commitment
C. Obligation-based commitment
D. Normative commitment
E. Skill-based commitment

35. Mary’s situation can be described using which of these?
A.Social influence model
B. Social impact model
C. Erosion model
D. Decay model
E. Embeddedness

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

36. The response to negative events at work that is an active, constructive response in which individuals attempt to improve the situation is referred to as:
A.voice
B. neglect
C. loyalty
D. exit
E. noise

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

37. The decline in interest and effort that Fred is experiencing in his job is referred to as:
A.voice
B. loyalty
C. neglect
D. exit
E. noise

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

38. Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with which of the following?
A.Loyalty and citizenship
B. Exit and performance
C. Neglect and exit
D. Performance and citizenship
E. Productivity and efficiency

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

39. Organizational commitment should increase the likelihood that an individual will respond to a negative work event with which of the following?
A.Loyalty and exit
B. Exit and withdrawal
C. Voice and withdrawal
D. Loyalty and voice
E. Withdrawal and voice

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

Ajay was recently added to the marketing team at Listen International. He will be starting at the company in two weeks. Ajay has had the reputation of being an expert in ad campaigns and catching the nerve of the target audiences, however, he also has the reputation of not getting along with anyone. He doesn’t care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. As soon as Amanda heard about Ajay joining the team, she turned in her resignation. Ashton, another team member, called Ajay and held a lunch meeting to express all the team members’ concerns and reason with Ajay to smooth things before he formally joins the team. Amber indicated that if the organization and the team is going to be benefiting from Ajay’s expertise, it doesn’t matter whether she likes it or not and how unhappy she is about this decision, she is willing to maintain her full effort levels and work with Ajay. She doesn’t have the expertise that Ajay has but she is committed to Listen International and its success. It should be very interesting the day Ajay formally joins the team.

40. Amanda’s reaction can be described as which of these?
A.voice
B. neglect
C. loyalty
D. exit
E. isolation

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

41. Ashton’s reaction can be described as which of these?
A.voice
B. neglect
C. loyalty
D. exit
E. noise

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

42. Amber’s reaction can be described as which of these?
A.voice
B. neglect
C. loyalty
D. exit
E. noise

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

43. An active, destructive response by which an individual either ends or restricts organizational membership is referred to as:
A.voice.
B. exit.
C. loyalty.
D. neglect.
E. ignorance.

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

44. A passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement is referred to as:
A.voice.
B. exit.
C. neglect.
D. loyalty.
E. ignorance.

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-06 Forms of Commitment in Combination

45. A passive, destructive response in which interest and effort in the job declines is referred to as:
A.neglect.
B. exit.
C. voice.
D. loyalty.
E. influence.

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

46. An employee will likely respond to negative events with _____ because they have the desire to offer constructive suggestions for change.
A.loyalty
B. exit
C. neglect
D. voice
E. dependability

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

47. An employee will likely respond to negative events with _____ because they possess the desire to remain a member of the organization.
A.loyalty
B. exit
C. neglect
D. voice
E. influence

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

48. Employees that respond to negative events with _____, have lost interest in their jobs and exert less effort.
A.loyalty
B. exit
C. influence
D. voice
E. neglect

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

49. Which of the following describes actions that provide a mental escape from the work environment?
A.Physical withdrawal
B. Organizational commitment
C. Psychological withdrawal
D. Erosion model
E. Social influence model

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-04 What are some examples of psychological withdrawal? Of physical withdrawal? How do the different forms of withdrawal relate to each other?
Topic: 03-07 Withdrawal Behaviour

50. Withdrawal comes in two forms:
A.psychological and social
B. psychological and physical
C. psychological and mental
D. psychological and accidental
E. psychological and spiritual

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 03-04 What are some examples of psychological withdrawal? Of physical withdrawal? How do the different forms of withdrawal relate to each other?
Topic: 03-07 Withdrawal Behaviour

51. Which of these is not a form of psychological withdrawal?
A.Daydreaming
B. Moonlighting
C. Tardiness
D. Socializing
E. Cyberloafing

52. Perhaps the most widespread form of psychological withdrawal among white-collar employees is:
A.daydreaming
B. moonlighting
C. tardiness
D. absenteeism
E. cyberloafing

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-04 What are some examples of psychological withdrawal? Of physical withdrawal? How do the different forms of withdrawal relate to each other?
Topic: 03-07 Withdrawal Behaviour

53. The actions that provide a mental escape from the work environment are referred to as ________ withdrawal.
A.physical
B. psychological
C. psychosocial
D. absenteeism
E. tardiness

54. Nikki appears to be working but is frequently distracted by random thoughts or concerns she has about her personal life. Nikki is experiencing:
A.moonlighting
B. cyberloafing
C. socializing
D. tardiness
E. daydreaming

55. Johnathan is an accountant working for a large CA firm. When he uses his work time and resources to complete some of the cartoons he draws for the local newspaper he is said to be:
A.moonlighting
B. cyberloafing
C. socializing
D. looking busy
E. daydreaming

56. When Nathanial uses the Internet to check his personal email and sends instant messages to his friends during work hours, he is guilty of:
A.moonlighting
B. cyberloafing
C. abandoning
D. social loafing
E. daydreaming

57. The actions that provide a physical escape from the work environment is referred to as _______ withdrawal.
A.physical
B. psychological
C. psychosocial
D. social
E. cyber

58. Which of the following is a form of physical withdrawal?
A.Daydreaming
B. Moonlighting
C. Socializing
D. Tardiness
E. Cyberloafing

59. Jayne has a long list of personal business that needs to be completed, so she takes a day off to complete these errands. This behaviour exemplifies which withdrawal mechanism?
A.Long breaks
B. Missing meetings
C. Absenteeism
D. Tardiness
E. Quitting

60. William is dissatisfied with his new supervisor and has decided to seek a better career opportunity. This behaviour is an example of:
A.long breaks
B. missing meetings
C. absenteeism
D. tardiness
E. quitting

61. Paul is overheard saying, “I just don’t have any respect for my employer anymore. In the beginning, I’d daydream a bit during work or socialize with my colleagues. As time went on, I began coming in late or taking a long lunch. Lately I’ve been staying home altogether, and I’m starting to think I should just quit my job and go somewhere else.” Paul is summarizing the _______ model of withdrawal.
A.independent forms
B. compensatory forms
C. progression
D. attitudinal
E. isolation

62. When various withdrawal behaviours positively correlate with one another and the withdrawal behaviours tend to have a causal sequence, that description summarizes the _______ model of withdrawal.
A.independent forms
B. compensatory forms
C. progression
D. attitudinal
E. embeddedness

63. _____ refers to the verbal chatting about non-work topics that goes on in cubicles and offices or at the mailbox or vending machines.
A.Tardiness
B. Moonlighting
C. Daydreaming
D. Socializing
E. Cyberloafing

64. _____ indicates an intentional desire on the part of the employee to look like he/she is working, even when not performing work tasks.
A.Looking busy
B. Moonlighting
C. Daydreaming
D. Socializing
E. Cyberloafing

65. All the following are “exit” withdrawal behaviours, except?
A.tardiness
B. missing meetings
C. long breaks
D. looking busy
E. absenteeism

66. _____ reflects the tendency to arrive at work late or leave work early.
A.Daydreaming
B. Tardiness
C. Socializing
D. Moonlighting
E. Cyberloafing

67. The most serious form of physical withdrawal is:
A.absenteeism.
B. tardiness.
C. long breaks.
D. quitting.
E. missing meetings.

68. Which model of withdrawal has received the most scientific support?
A.Individualistic
B. Compensatory
C. Independent
D. Autonomous
E. Progression

69. What are foreign-born employees less likely to feel in their current jobs?
A.Commitment
B. Job satisfaction
C. Loyalty
D. Embeddedness
E. Voice

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-05 What workplace trends are affecting organizational commitment in today’s organizations?
Topic: 03-11 Diversity of the Workforce

70. Which of the following emotions is not characterized as survivor syndrome?
A.Anger
B. Fatigue
C. Depression
D. Fear
E. Distrust

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-05 What workplace trends are affecting organizational commitment in today’s organizations?
Topic: 03-12 The Changing Employee-Employer Relationship

71. What type of contract is described as employees’ beliefs about what the organization owes them?
A.Employment contract
B. Relational contract
C. Transactional contract
D. Contingent contract
E. Psychological contract

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 03-05 What workplace trends are affecting organizational commitment in today’s organizations?
Topic: 03-12 The Changing Employee-Employer Relationship

72. The degree of comfort with specific job responsibilities and performance expectations refers to _______ adjustment.
A.work
B. cultural
C. interaction
D. familial
E. Work-life

73. The degree of comfort with general living conditions, climate, cost of living, transportation, and housing offered by the host culture refers to _______ adjustment.
A.work
B. cultural
C. interaction
D. familial
E. organizational

74. The degree of comfort with socializing and interacting with members of the host culture refers to _______ adjustment.
A.work
B. cultural
C. interaction
D. familial
E. organizational

75. Which of the following forms of comfort relates significantly to affective commitment?
A.work, cultural, and familial
B. work, needs, and interaction
C. familial, cultural, and interaction
D. work, cultural, and interaction
E. mental, physical, and emotional

76. All the following are ways for organizations to foster a sense of commitment among employees, except?
A.Increase the bonds that link employees together.
B. Keep salaries competitive even if employees get stuck in neutral when climbing the career ladder.
C. Create a salary and benefits package that creates a financial need to stay.
D. Provide various training and development opportunities for employees.
E. Stop the progression of withdrawal symptoms in its early stages by trying to root out the source of the reduced commitment.

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-06 How can organizations foster a sense of commitment among employees?
Topic: 03-13 Application: Commitment Initiatives

77. Which of the following concepts describe the degree to which employees believe that the organization values their contributions and care about their well-being?
A.Psychological contract
B. Employer loyalty
C. Perceived organizational support
D. Organizational commitment
E. Investment in human resources

78. Which of the following is correlated with perceived organizational support?
A.Organizational commitment
B. Job satisfaction
C. Job performance
D. Loyalty
E. Retention

79. According to the textbook, a study compared the impact of a variety of human resources management practices on voluntary turnover and found that two of the most significant predictors were:
A.average pay level and quality of the benefits package
B. job security and pay level
C. more vacation and developmental opportunities
D. developmental opportunities and better benefits
E. job security and better benefits

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-06 How can organizations foster a sense of commitment among employees?
Topic: 03-13 Application: Commitment Initiatives

True / False Questions

80. Organizational commitment is the desire on the part of an employee to remain a member of the organization.
TRUE

81. One factor that increases continuance commitment is a lack of employment alternatives.
TRUE

82. The types of organizational commitment are continuance, normative, and affective.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

83. The social influence model of withdrawal behaviour suggests that employees with fewer bonds will be most likely to quit the organization.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

84. My organization gave me my start… they hired me when others thought I wasn’t qualified. This is an example of continuance commitment.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

85. Continuance commitment is defined as a desire to remain a member of an organization due to a feeling of obligation.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

86. The erosion model suggests that employees who have direct linkages with “leavers” will themselves become more likely to leave.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

87. Continuance commitment tends to create more of a passive form of loyalty.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

88. Embeddedness summarizes a person’s links to the organization and the community, his/her sense of fit with that organization and community, and what he/she would have to sacrifice for a job change.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

89. Embeddedness weakens continuance commitment by providing more reasons why a person needs to stay in his or her current position.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

90. Affective commitment exists when there is a sense that staying is the “right” or “moral” thing to do.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

91. Employees who feel a sense of normative commitment identify with the organization, accept that organization’s goals and values, and are more willing to exert extra effort on behalf of the organization.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-02 What are the three forms of organizational commitment; and how do they differ?
Topic: 03-02 Forms of Commitment

92. The primary response to negative events at work that is a passive, negative response in which interest and effort in the job declines is termed exit.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

93. A constructive workplace response to a negative or stressful situation whereby an employee makes various attempts to improve the situation is called.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

94. Voice is defined as a passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

95. Sometimes neglect can be even more costly than exit because it is not as readily noticed.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

96. Employees likely respond to negative events with voice because they have the desire to offer constructive suggestions for change.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 03-03 What are the four primary responses to negative events at work?
Topic: 03-07 Withdrawal Behaviour

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Test Banks 1

Organizational Behaviour Improving Performance And Commitment In The Workplace By Jason A Colquitt – Test Bank

Sample Test

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